Cozmoone Driver - Privacy Policy

Last updated: 13 October 2026

This policy explains how Cozmoone Driver handles information when drivers create an account, receive delivery assignments, complete deliveries, and contact support. The service is operated by Cozmoone.

1. Information handled by the app

2. How information is used

Information is used to register and manage driver accounts, authenticate sign-in, assign nearby orders, track delivery progress, maintain delivery and wallet records, send order notifications, respond to support requests, and diagnose application errors.

3. Location access, including in the background

Cozmoone Driver collects location data to assign nearby orders and track delivery progress while you are online, even when the app is closed or not in use. Location is transmitted to our servers for these features; it is not used only on your device.

The app displays a location disclosure and requests your consent before enabling tracking. You can decline and remain offline. You can stop tracking by changing your driver status to offline, or revoke location access in your device settings. Denying or revoking permission prevents features that require location from operating.

4. Data recipients

Our service infrastructure processes account, location, and delivery information to operate the app. Google Firebase processes notification-related identifiers for message delivery and diagnostic information for crash reporting.

After a driver accepts an order for delivery, the driver's live location is shown to the customer and the merchant handling that order so they can follow delivery progress. This location sharing ends when the order is completed. Location collection for assigning nearby orders can continue while the driver remains online and stops when the driver goes offline.

Details about Firebase data processing are available in Firebase's privacy information.

5. Data security

The app transmits information to the fleet service over HTTPS. Authenticated requests use account tokens to access account-related features. You should protect access to your device and keep sign-in verification codes private.

6. Data retention and deletion

We retain account and associated personal information while your account is active to provide the service. Account deletion is completed 30 days after a deletion request, provided there is no activity on the account during that period.

After deletion, transaction records are retained for operational recordkeeping without personal information identifying the deleted user. Other private user information is removed from the account records.

Firebase applies its own service-specific retention rules for installation identifiers and diagnostics. These are described in Firebase's privacy information.

7. How to request account deletion

You can request account deletion using the Delete account option in the app's More tab, or through the public Cozmoone Driver account-deletion request page. The public page can be accessed without signing in or reinstalling the app.

Enter the phone number associated with your account on the public request page. To complete deletion under the 30-day process described above, leave the account inactive throughout that period. For questions about a pending request, contact [email protected].

8. Privacy questions and policy updates

For privacy questions or help with a deletion request, contact Cozmoone at [email protected].

When this policy changes, the revised policy and its update date will be published on this page.